Helpful information
Frequently asked questions
A few answers to help you decide what to do next. If you need more detail, call our team.
What services do you offer?
Healing Road offers individual counseling for children and adults, couples therapy, family counseling and group therapy. The team also supports people navigating concerns such as anxiety, depression, grief, relationships, life transitions and trauma. See the Services page for more.
Can I receive counseling in Spanish?
Yes. Healing Road offers bilingual English-Spanish counseling. Please mention your language preference when you call or send an appointment request so the team can discuss counselor availability.
Do you offer telehealth or phone sessions?
Yes. Online sessions by video or phone are listed on the current Healing Road website. Availability may depend on the counselor and your needs; contact the team to discuss options.
Where can I meet with a counselor in person?
The current website lists Hackettstown, Highland Park, Perth Amboy, Piscataway and Philadelphia locations. Visit Contact & Appointments for addresses and map directions.
What are the counselors’ credentials?
Counselors have different credentials and specialties. You can review the team profiles for the credentials listed for each person, then call to ask which counselor may fit your needs.
Which insurance plans do you accept?
The insurance page lists NJ Horizon Blue Cross Blue Shield, Aetna, United, Optum, Amerihealth, Clover, Medicare and Cigna. Coverage depends on the specific plan and clinician, so call to verify benefits.
How long are counseling sessions?
The practice’s current FAQ describes typical sessions as 45–60 minutes, with some initial intake, couples or family sessions taking longer. Please confirm the length for your appointment when scheduling.
How long does therapy take?
There is no single timeline. The current FAQ notes therapy can vary by individual and may last weeks or months. You and your counselor can discuss goals and timing together.
Is what I share confidential?
The current FAQ describes sessions as private and confidential, with exceptions such as safety concerns or suspected child or elder abuse. Ask your counselor for details about confidentiality and applicable limits before sharing sensitive information.
What if I’m not sure whether counseling is right for me?
It’s okay to have questions before getting started. Call 215-688-5116 or use the contact form to ask about services, scheduling or the right next step for you.
Is the website contact form for emergencies?
No. The contact form is for general messages and appointment requests, not emergency support. If you’re in a life-threatening situation, call or text 988. For an emergency, call 911 or go to your nearest emergency room.